Customer satisfaction is our number one priority. To be eligible for a return, the return must be initiated within 14 days of delivery, and the product must be unused. Eligible returns will receive a full refund after the product is received and verified. Due to hygiene standards, intimate items, including ACTIVI IL Training Shorts, are excluded from returns.

To initiate a return, contact us via our contact form, providing your order number and a reason for your request, and we will provide further instructions. Please note that customers will be responsible for return shipping costs. All returns must be in the original packaging with proof of purchase.